1. If something can go wrong it will.
2. If someone can possibly misunderstand you they will.
3. There is never enough time to do something right but plenty of time to correct it when it gets screwed up.
4. We have no time for fire prevention but everybody can stop work to fight a major fire.
5. ASAP (as soon as possible) is an open invitation to delay anything for as long as you can.
6. Anything bad that can happen will happen at your most inopportune time to the most important customer at their most critical time to their most crucial shipment.
7. Anything that your company cannot do will be done well by your competitor who wants your customer.
8. A satisfied customer will tell 10 associates about you. A dissatisfied customer will tell 20 people about you. It isn't fair but it is true.
9. A company that can keep its customers will greatly prosper over those who lose customers. Customers who are satisfied and stay with you will quadruple your business over a short span of years.
10. It will take 10 new customers to replace a long time old customer in business volume.
11. Murphy was an optimist.