Should I Cancel My Credit Card before I Die? - Page 4

Death Certificate

Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.'
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure. After they get the fax:
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'