25. Twelve areas of effective skills in communicating:
    1. Appearance
    2. Posture (body language]
    3. Gestures
    4. Eye contact
    5. Facial expressions
    6. Voice (pitch, volume, inflection, pace)
    7. "Padding" non-working words
    8. Involvement; questions and answers
    9. Handling questions; {increase trust}
    10. Humor
    11. Introducing others (1st impressions)
    12. Visual aids (impact more than one sense)