26. Treat everyone as if they were hurting in some area of their lives and you will help them function more happily and more productively.
27. Our weaknesses are often extensions of our strengths.
28. Listening is the most neglected skill in business (or home) today.
29. It is motive alone that gives character to the actions of men.
30. We are inundated with form not function, with quality nor quantity, with illusion not substance.
31. The thee "A's" for excellence
    1. Attitude: Excellence is a mind set. You must believe.
    2. Aggressiveness: Instead of lethargy, competitive progress
    3. Appearance: You must give a visual manifestation of excellence.
32. The primary skill of a manager consists of knowing how to make assignments and picking the right people to carry out those assignments.
33. A deadly sin in our relationship with people is that we take them for granted,
34. The more I understand myself, the more effectively I can work with others.
35. You are what you are where you are because of what has gone into your mind; You change what you are and where you are by changing what goes on in your mind.
36. A smile is the most powerful social tool we have at our disposal.