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Actual Call Center Conversations - Page 1
Customer:
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'I've been calling 700-1000 for two days and can't get through; can you help?'
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Operator:
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'Where did you get that number, sir?'
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Customer:
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'It's on the door of your business.'
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Operator:
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'Sir, those are the hours that we are open.'
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Caller:
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'Can you give me the telephone number for Jack?'
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Operator:
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'I'm sorry, sir, I don't understand who you are talking about.'
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Caller:
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'On page 1, section 5, of the user guide it clearly states that I need to
unplug the fax machine from the AC wall socket and telephone Jack before
cleaning.
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Now, can you give me the number for Jack?'
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Operator:
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'I think it means the telephone plug on the wall.'
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Caller:
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Does your European Breakdown Policy cover me when I am traveling in Australia?'
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Operator:
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'Does the policy name give you a clue?'
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Caller:
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'I deleted a file from my PC last week and I just realized that I
need it. So, if I turn my system clock back two weeks will I get my file back
again?'
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